Contact Us

Customer Service and Correspondence

Here at Craft Racks UK we aim to provide you with an excellent customer service should you have any questions not only before but also during and after any purchases are made.

We aim to provide you with the highest level of customer service and satisfaction and undertake to continually improve our services offered, we are always willing to listen to our customers past and present and welcome your comments on any part of our service as it enables us to improve the service we offer not only yourself but others.

Contact Us:

Craft Racks - (Division of Pine Forest)

Batley
West Yorkshire
WF17 5LS



Please note: We are an internet/web based company. If you would like to collect a Craft rack - please contact us prior to visiting to check on current stock levels of racks that are available.

 

Email us:

We endeavour to reply to all emails within 5 days, our response time is usually much quicker than this - same day - but during busy periods and staff holidays we may not be able to respond as quickly as we would like.   support@craftracks.co.uk

To receive a quicker response to any enquiries or questions we have 3 email addresses, by using the appropriate email for your enquiry will aide us to respond to you sooner. Please remember Craft racks (as mentioned in the 'Order & Delivery' information page) are up to 15 working days dispatch from date of order.

 

Sales:

For pre purchase and online sales enquires please use:

sales@craftracks.co.uk

Support:

For after sales support please use:

support@craftracks.co.uk


Complaints

If something should go wrong please don't hesitate to contact support@craftracks.co.uk. Please remember to include your order reference number. We will reply to you as soon as possible, hopefully with an instant resolution. If the problem cannot be resolved immediately by ourselves, we will keep you informed of what action we are taking to rectify and put the matter right for you.

 

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