. Login & Registration

Registering on our site:

We require you to register to be able to shop on on our site.

Registration is a quick simple process and once registered you will be able to purchase products. You will have your own account where you can log in to view your past and present orders, amend your details and general information.

Registering on our site enables us to serve you as a customer more efficiently and you can rest assured that your personal details are kept in the strictest of confidence and are not passed to any other 3rd party.

Order Process

How to Order

Place your order online and complete the checkout procedure.


We will send you an email to confirm the order. This email contains important information. Please keep it safe.

Dispatch / Order Completion Time: As each item is individually hand made  - please allow up to 15 working days from payment being received & cleared for your craft rack to be dispatched. We often dispatch much sooner than this but occasionally we may have an unexpected delay in our timber arriving. 

 

Tracking your order
You will be able to track your order by visiting Your Account, signing in and clicking on Order History. We will also send you an email at each stage of the process, i.e. when the order is placed, when the payment has been authorised and then when the order has been despatched.

If the estimated delivery date passes and you have not received all of your order, please contact our Customer Services team at support@craftracks.co.uk or on 01924 478398


First Time Ordering

When placing your order online for the first time and paying via Credit or Debit card, the order will only be dispatched to the cards registered address, for subsequent orders you may specify a different delivery address than your payment address if that is more convenient for you.


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